Cannot delete draft journal

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Posted on by Welmer Verano

Hello,

Need help, some users can't delete draft journals, It says Please wait we're processing your request.

but other users can delete.

Thanks

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Ramit Paul 22,797 Most Valuable Professional on at

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Cannot delete draft journal

Hi,

Can you try using the delete journal lines by batch feature- https://www.linkedin.com/pulse/delete-journal-performance-using-batch-feature-d365fo-hylke-britstra/

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BillurSamdancioglu 19,280 Most Valuable Professional on at

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Cannot delete draft journal

If others can and you can not , it is probably a customization.

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Kevin Xia Microsoft Employee on at

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Cannot delete draft journal

Hi,

You can refer to the role permissions of these two users, which may be due to the difference in role permissions, which may cause a user to be unable to perform corresponding operations. Perhaps role permissions restrict users from making changes to tables in the database.

Best regards,

Kevin

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Welmer Verano 21 on at

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Cannot delete draft journal

Hello,

Both users have the same role permissions, we done check the browsers version and try it on other browsers but still the same.

Thanks

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André Arnaud de Cal... 299,823 Super User 2025 Season 2 on at

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Cannot delete draft journal

Hi Welmer,

Have you already tried resetting the usage data for the users having the issue? Via the user options, you can go to usage data and delete some related records for the form or all usage data.

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Welmer Verano 21 on at

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Cannot delete draft journal

Hi Andre,

You mean, I will delete this 8 form in usage data?

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André Arnaud de Cal... 299,823 Super User 2025 Season 2 on at

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Cannot delete draft journal

Hi Welmer,

The highlighted form names are not related to the invoice journal form. Can you set a filter on all objects (not only forms) starting with LedgerJournal or Ledger? Then check if there is e.g. a class related to the invoice journal form or the deletion of journals.

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