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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Cannot delete draft jo...
Finance | Project Operations, Human Resources, ...
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Cannot delete draft journal

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Posted on by Welmer Verano 21
Hello,
 
Need help, some users can't delete draft journals, It says Please wait we're processing your request.
 
but other users can delete.
 
Thanks
 
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,642 Super User 2024 Season 2 on at
    Cannot delete draft journal
    Hi Welmer,
     
    The highlighted form names are not related to the invoice journal form. Can you set a filter on all objects (not only forms) starting with LedgerJournal or Ledger? Then check if there is e.g. a class related to the invoice journal form or the deletion of journals.
  • Welmer Verano Profile Picture
    Welmer Verano 21 on at
    Cannot delete draft journal
    Hi Andre,
     
    You mean, I will delete this 8 form in usage data?

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,642 Super User 2024 Season 2 on at
    Cannot delete draft journal
    Hi Welmer,
     
    Have you already tried resetting the usage data for the users having the issue? Via the user options, you can go to usage data and delete some related records for the form or all usage data.
  • Welmer Verano Profile Picture
    Welmer Verano 21 on at
    Cannot delete draft journal
    Hello, 
     
    Both users have the same role permissions, we done check the browsers version and try it on other browsers but still the same.
     
    Thanks
  • Suggested answer
    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Cannot delete draft journal
    Hi,
    You can refer to the role permissions of these two users, which may be due to the difference in role permissions, which may cause a user to be unable to perform corresponding operations. Perhaps role permissions restrict users from making changes to tables in the database.
    Best regards,
    Kevin
  • Suggested answer
    BillurSamdancioglu Profile Picture
    BillurSamdancioglu 15,811 Most Valuable Professional on at
    Cannot delete draft journal
    If others can and you can not , it is probably a customization.
  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,293 Most Valuable Professional on at
    Cannot delete draft journal
    Hi,
     
     
     

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