Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Unanswered

Creating a custom channel

Posted on by
Hello dynamics 365 expert.

I am new to this and I am trying to create a custom SMS channel by following this guide from Microsoft: [Manually add a custom channel | Microsoft Learn.].
I am using the SampleSMSChannel.zip file under the sample solutions and following the steps below. I managed to build, pack, and import the solution into Power Apps > Solutions, then published all customizations.
I then went to Dynamics Marketing Settings > Customer Engagement > Custom Channels. I see that there are no additional channels installed yet on the webpage. I am definitely missing something in the configuration, so I appreciate your help. Thanks!
 
 
 
  1. Build the plugins project with MSBuild or Visual Studio.

    Building the project creates a DLL in the PluginAssemblies folder inside the Dataverse solution folder.

  2. Pack the unmanaged folder with the Solution Packager using either:

    pac solution pack --zipfile C:/mp//SampleCustomChannelSolution.zip -f src//Solutions//Samples//SampleCustomChannel//SampleCustomChannel.Solution//unmanaged --packagetype Both

  • Suggested answer
    Creating a custom channel
    Hey!
     
    You need do the same steps with the second solution zip file (SampleCustomChannel.zip) provided as well. Once that is imported, you will be able to see the custom channel.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans