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Customer experience | Sales, Customer Insights,...
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Creating a custom channel

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Hello dynamics 365 expert.

I am new to this and I am trying to create a custom SMS channel by following this guide from Microsoft: [Manually add a custom channel | Microsoft Learn.].
I am using the SampleSMSChannel.zip file under the sample solutions and following the steps below. I managed to build, pack, and import the solution into Power Apps > Solutions, then published all customizations.
I then went to Dynamics Marketing Settings > Customer Engagement > Custom Channels. I see that there are no additional channels installed yet on the webpage. I am definitely missing something in the configuration, so I appreciate your help. Thanks!
 
 
 
  1. Build the plugins project with MSBuild or Visual Studio.

    Building the project creates a DLL in the PluginAssemblies folder inside the Dataverse solution folder.

  2. Pack the unmanaged folder with the Solution Packager using either:

    pac solution pack --zipfile C:/mp//SampleCustomChannelSolution.zip -f src//Solutions//Samples//SampleCustomChannel//SampleCustomChannel.Solution//unmanaged --packagetype Both

  • Suggested answer
    Creating a custom channel
    Hey!
     
    You need do the same steps with the second solution zip file (SampleCustomChannel.zip) provided as well. Once that is imported, you will be able to see the custom channel.

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