A worker with a personnel number of was not found

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Posted on by CapsLock

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Hi,

I keep getting this error message when submitting a document to a workflow:

Stopped (error): X++ Exception: A worker with a personnel number of was not found.
at SysWorkflowHierarchyProvider-resolve
SysWorkflowHierarchyProvider-resolveHierarchy
SysWorkflowQueue-resume

The workflow uses the managerial hierarchy. There are no other position hierarchy types.

--> Start from has been changed to UserID

- All users have a person attached to them and all employees have a personnel number.

- Positions have been defined and report to positions as well. "Reports to position" has been left blank for the last person in the approval chain.

Any ideas what could be wrong?

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Verified answer

Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

This is happening for the last approver whose ID is not correctly setup.

Can you not add the reports to person and test? it should solve the issue.

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Verified answer

André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

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Hi CapsLock,

Is it trying to find a manager for the top position? Have you also set a stop condition to find e.g. the first manager only?

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CapsLock 1,419 on at

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Hi Andre,

This is how the conditions were setup. So this is dependent on a true/false condition. If false the workflow should point for approval to the person one level above in the hierarchy:

If the condition is true, approval should be directed to the "president". How does the workflow link "president" with D365? Is it because he/she does not report to anyone?

When reaching

Changing the "Start from" option changes the error message in the following way:

With workflow originator:

Stopped (error): X++ Exception: User not found

at SysWorkflowHierarchyProvider-resolve

SysWorkflowHierarchyProvider-resolveHierarchy

SysWorkflowQueue-resume

With userID:

Stopped (error): X++ Exception: A worker with a personnel number of was not found.

at SysWorkflowHierarchyProvider-resolve

SysWorkflowHierarchyProvider-resolveHierarchy

SysWorkflowQueue-resume

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Suggested answer

André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

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Hi CapsLock,

In the past, I had a similar requirement. Then we had a condition to check if the worker was the president. If so, a secretary should perform the approval; otherwise it went to another step to follow the managerial hierarchy.

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CapsLock 1,419 on at

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Hi André, thank you very much for sharing it. Would you explain more how do you setup that condition to say who is the president and where do you define that a user is the president?

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Susanne Kronberg 29 on at

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Hi @Ramit Paul

you wrote the setup for the last approver ID it not correctly.

What do you mean? Can you tell me how to set up this ID, so the workflow would run correctly? We are having the same problem, that our workflow stopped.

Thanks

Susanne

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