Adjust invoice remainder for non-stocked items

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Posted on by Community member

Hi, can anyone help me with this following issue?

A customer received a PO, except for 3 items/lines. They accidently booked all the items/lines, so including the items that they didn't receive. So, now the PO is fully received/has the status received, when they actually haven't received all items. They will not receive those items in the future, since this particular vendor went bankrupt. The items are non-stocked items, so it is also not possible to scrap those incorrectly booked items. We put the PO in draft and tried to change the invoice remainder of those incorrectly booked items to 0, but it was not possible to change it. Does anyone have an idea or know how to tackle this issue?

Thanks!