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Customer experience | Sales, Customer Insights,...
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Create deeply personalized emails with a more flexible set of data sources

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Posted on by 42

I would like to personalise mrkt mails using not only related data to table contact but also from other tables. This feature should be released in the release 2021 Wave 1 but I cannot find it.

Does anybody of you have experience or an idea how to use this functionality? I cannot find any info about except:

https://d365update.com/personalized-dynamic-data-from-any-data-source/

https://learn.microsoft.com/en-us/dynamics365-release-plan/2021wave1/marketing/dynamics365-marketing/create-deeply-personalized-emails-more-flexible-set-data-sources

They describe this functionality but does not show how and where it can be used

  • Suggested answer
    Vinayd-MSFT Profile Picture
    Vinayd-MSFT Microsoft Employee on at
    RE: Create deeply personalized emails with a more flexible set of data sources

    This feature was released in Dec 2022 release (and was in preview before that where it has to be enabled via a feature switch in the settings area). Please make sure your org is on the Dec 2022 release or later.

    See doc: learn.microsoft.com/.../real-time-marketing-predefined-dynamic-text

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