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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Specific Users Cannot ...
Microsoft Dynamics NAV (Archived)

Specific Users Cannot Login to Windows Application - NAV Crashes

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Posted on by ChazKimRP 380

Hello,

When specific Users try to log in to nav, it instantly closes out. Never even loading the Role Center main page. They can choose server/company, and it is not the computer they are using as we tried logging into the user on other computers and still failed. Let them login to someone elses user on their computer and could get in. 

Does anyone have any thoughts why it could be tied to the specific users?

Microsoft Dynamics NAV 2018 

11.0.21441.0

Thanks,

-Chaz Kim

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  • Suggested answer
    I Gusti Made Ari Profile Picture
    I Gusti Made Ari 3,600 on at

    Try to delete PersonalizationStore.xml inside this folder

    C:\Users\[UserName]\AppData\Roaming\Microsoft\Microsoft Dynamics NAV

    Also try to delete and re-create user personalization for that user

  • Suggested answer
    RockwithNav Profile Picture
    RockwithNav 8,635 Super User 2025 Season 2 on at

    Anything getting logged in the Event  Viewer?

  • Suggested answer
    ChazKimRP Profile Picture
    ChazKimRP 380 on at

    Good Morning,

    We figured it out. Our partner overrid one of our tables, so the permission set was conflicting.

    Thank you,

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