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Blocking Specific Email address from autoresponse case creation

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Posted on by TedW

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Hi,

Just wondering, is there any way of blocking a specific email address from receiving the auto-response when a case is created?

I know I could create a workflow to do this but I would rather keep things the way they are with the auto-responses.

Thanks a lot

Ted

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Hi TedW,

You can refer following links:

How to Send an Automatic Email Response on a Case Creation - Microsoft Dynamics CRM Community

Email to Case auto response Loops | Customer Engagement & Dynamics CRM Forum (crmug.com)

Block Email Addresses for Autoresponse in Record Creation and Update Rule - Microsoft Dynamics CRM Forum Community Forum

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TedW 479 on at

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Hi Leah Ju,

Thanks, I had seen those suggestions before I created the question and none of those are really what we need. So I will keep looking.

Thanks

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