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Hi,
Just wondering, is there any way of blocking a specific email address from receiving the auto-response when a case is created?
I know I could create a workflow to do this but I would rather keep things the way they are with the auto-responses.
Thanks a lot
Ted
Hi TedW,
You can refer following links:
How to Send an Automatic Email Response on a Case Creation - Microsoft Dynamics CRM Community
Email to Case auto response Loops | Customer Engagement & Dynamics CRM Forum (crmug.com)
Block Email Addresses for Autoresponse in Record Creation and Update Rule - Microsoft Dynamics CRM Forum Community Forum
Hi Leah Ju,
Thanks, I had seen those suggestions before I created the question and none of those are really what we need. So I will keep looking.
Thanks
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