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Portal Comment Script error

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Posted on by William Bradley

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Hi, users receiving this error when clicking 'Send' on a Portal Comment. I believe this is because the Prod portal is out of date, but how can I fix this error in the short-term?

Error: Invalid JavaScript Action Library: /_static/_common/scripts/CommandBarActions.js is not a web resource and is not supported.

at soprissystems.crm.dynamics.com/.../app.js

at Array.map (<anonymous>)

at Object.execute (soprissystems.crm.dynamics.com/.../app.js

at soprissystems.crm.dynamics.com/.../app.js

at new Promise (<anonymous>)

at O._executeAsyncAction (soprissystems.crm.dynamics.com/.../app.js

at O._executeAsync (soprissystems.crm.dynamics.com/.../app.js

at O.executeAction (soprissystems.crm.dynamics.com/.../app.js

at t.dispatch (soprissystems.crm.dynamics.com/.../app.js

at https://soprissystems.crm.dynamics.com/uclient/scripts/app.js?v=1.4.476-2003.4:1748:1410

Any help is appreciated! Thanks!

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Satish Tiwari - CRM on at

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RE: Portal Comment Script error

Thanks for updating the thread. I'm glad to hear that issue is resolved.
William Bradley 175 on at

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RE: Portal Comment Script error

Thank you. I went ahead and applied the latest Portal upgrade to Prod tonight during dark hours. It seems to have resolved this issue.
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Satish Tiwari - CRM on at

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RE: Portal Comment Script error

Hello Christopher,

Have you done any ribbon customization on entity post which this issue started occurring ?

I would suggest to first upgrade the portal solution to latest version and if it doesn't fix issue then please open a support ticket as we might need to look into your environment to understand the issue better.