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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Portal Comment Script ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Portal Comment Script error

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Posted on by William Bradley 175

Hi, users receiving this error when clicking 'Send' on a Portal Comment.  I believe this is because the Prod portal is out of date, but how can I fix this error in the short-term?  

Error: Invalid JavaScript Action Library: /_static/_common/scripts/CommandBarActions.js is not a web resource and is not supported.

    at soprissystems.crm.dynamics.com/.../app.js
    at Array.map (<anonymous>)​
    at Object.execute (soprissystems.crm.dynamics.com/.../app.js
    at soprissystems.crm.dynamics.com/.../app.js
    at new Promise (<anonymous>)​
    at O._executeAsyncAction (soprissystems.crm.dynamics.com/.../app.js
    at O._executeAsync (soprissystems.crm.dynamics.com/.../app.js
    at O.executeAction (soprissystems.crm.dynamics.com/.../app.js
    at t.dispatch (soprissystems.crm.dynamics.com/.../app.js

    at https://soprissystems.crm.dynamics.com/uclient/scripts/app.js?v=1.4.476-2003.4:1748:1410

Any help is appreciated!  Thanks!  

I have the same question (0)
  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM Microsoft Employee on at

    Hello Christopher,

    Have you done any ribbon customization on entity post which this issue started occurring ?

    I would suggest to first upgrade the portal solution to latest version and if it doesn't fix issue then please open a support ticket as we might need to look into your environment to understand the issue better.

  • William Bradley Profile Picture
    William Bradley 175 on at

    Thank you.  I went ahead and applied the latest Portal upgrade to Prod tonight during dark hours.  It seems to have resolved this issue.  

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM Microsoft Employee on at

    Thanks for updating the thread. I'm glad to hear that issue is resolved.

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