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Simply enabling editor changes how HTML is displayed in Outlook

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Posted on by SEDE

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I'm in the process of creating some marketing email templates for use in case I'm not around. Unfortunately we have very image heavy HTML emails, though that is neither here nor there. The problem I'm having is that we have one bottom border in particular that displays differently in Outlook when the editor code is enabled in Dynamics. Example below.

With "<meta type="xrm/designer/setting" name="type" value="marketing-designer-content-editor-document">" in <head>:

Without "<meta type="xrm/designer/setting" name="type" value="marketing-designer-content-editor-document">" in <head>:

I was trying to narrow down the problem, so this is literally with no other HTML touched. Gmail, of course, works just fine.

This must be a bug, right? Really, I just hope I'm missing something super obvious.

Thanks, all!

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Nya 29,060 on at

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Hi SEDE,

The meta you mentioned is added into <head> for showing the toolbox enabling the drag-and-drop editing only, which you can find in the following section:

Use custom attributes to enable designer features in templates (Dynamics 365 Marketing) | Microsoft Docs

with

without

It is possible that the toolbox is enabled and contains some border-style and border-radius settings which is not supported by Outlook.

There is a note in the following section saying that “Microsoft Windows Outlook clients don't support all border-style and border-radius settings”.

Use the designer tool (Dynamics 365 Marketing) | Microsoft Docs

So it is recommended to change the settings from the right-hand toolbox to see if it can be resolved.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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SEDE 112 on at

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Thanks, Nya. Unfortunately that's a background element, which the Dynamics editor doesn't touch as far as I am aware. In any case, it looks like I was able to fix the problem by adding an !important property to my line-height for the element in question.

For anyone else that has this problem, here's an example:

style="font-size:0pt; line-height:0pt !important; text-align:center;"

Thanks,

SEDE

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Nya 29,060 on at

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Hi SEDE,

It's great to hear that the issue has been solved.

Thanks for the sharing.

Best Regards,

Nya

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