Hello all,
I’m looking for guidance from those experienced with Dynamics 365 Business Central On-Prem device licensing, particularly in custom partner-implemented environments.
Context
- Business Central On-Prem
- Custom BC implementation by a Microsoft partner for a non-profit
- Device CALs exist in the .bclicense file and have been uploaded via BC Administration
- Server restarted
- User is set to Device User with appropriate permissions
- No Business Central Admin Center in M365 (expected for on-prem)
Issue
When attempting to use/validate the device license, we receive the following error:
Something went wrong.
Your program license does not permit more device-only users to work simultaneously, or the device is not registered in the system. Wait until another device only user has stopped using the program. Contact your system administrator if you want to allow more simultaneous device-only users on your system.
Date and time: Wed, 05 Nov 2025 22:10:26 GMT
Microsoft Entra tenant:
Operation: 18286135a51241b4893822bc9b007bed
We understand that device CALs are consumed only via device-qualified sessions (scanner / WMS) and that browser login is by not supported for Device Users.
Looking for
- Commonly missed on-prem requirements for device CAL validation
- Known issues with custom partner builds
- Additional diagnostics beyond standard License Information and User setup
Any direction from those who have successfully implemented device licensing on-prem would be appreciated.
Thank you
