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User cannot download Excel file from Management Reporter Web Viewer

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Hello all,

We have two users experiencing a strange issue where they cannot download the Excel file from the Management Reporter web viewer.

After clicking, it will open a new tab but nothing gets downloaded and there is no error.

Other users are able to download the Excel file without issues.

Settings/Permissions for these 2 users affected seem to be the same as others.

Anyone experience an issue like this before?

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