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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Error message when you...
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Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

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Posted on by Jozy 393

Dear All,

As I have upgraded successfully with the help of community GP 2015 RTM to GP 2016 R2. It is all working fine on server but once I installed GP 2016 R2 at client machine

It occur product version error:

Failure encountered ON 27/05/2020 at 12:46:56 PM. Error: Product 309 does not support upgrading from version 14.0.524.
Failure encountered ON 27/05/2020 at 12:46:57 PM. Error: Product 309 does not support upgrading from version 14.0.524.
Failure encountered ON 27/05/2020 at 12:46:57 PM. Error: Product 309 does not support upgrading from version 14.0.524.
Failure encountered ON 27/05/2020 at 12:46:57 PM. Error: Product 309 does not support upgrading from version 14.0.524.
Failure encountered ON 27/05/2020 at 12:46:57 PM. Error: Product 309 does not support upgrading from version 14.0.524.

Any help would be appreciated.

Thanks

Categories:
Microsoft Dynamics GP
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  • Verified answer
    Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    All workstations need to be at the same version as the server. Apply the same service pack to the workstations as you did on the server. If you create the installation package as I described it will take care of this for you.

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    Also, if you're not getting this version error related to Product 309/Fixed Assets on the server, but on a client workstation, chances are you don't have Fixed Assets installed for Dynamics GP on the server, but you accidently installed it on the client workstation, otherwise you'd get the error on the server as well, if all versions are the same, as Richard mentioned.

    Thanks

  • Bill Campbell Profile Picture
    Bill Campbell 12 on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    Derek, agree with your comments - but would the duinstall log file not contain a message that the Database version is ( ZERO ) while the client version is 14.0.524?

    Or does that only happen when you have it installed and created on the server and there is a mismatch at the client?

    Don't remembers for sure.

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    No, we only get duinstall.log errors if we run into something like the GP client/code is at a lower version than the databases are already showing, or as in the example here where it looks like Fixed Assets is on too low a version/build to upgrade to the current GP version they are on, such as if they've upgraded to GP 18.2 already but Fixed Assets is still showing at GP 2015 (14.0) and there isn't a valid, direct upgrade path between the two versions, we'll get duinstall.log errors as mentioned above.

    If the database was returning a version of 0.0.0 for Fixed Assets/309, and the client version/dictionary for Fixed Assets where we're launching Utilities from showed 14.00.xxxx, it would simply prompt you to launch GP Utilities in order to upgrade the databases, it wouldn't throw a version error.

    Now, it is possible to get a GP_ErrorLog error if the databases show one version and the GP code/dictionary file shows another, but that is again usually if the database version is already higher than that of the GP code/dictionary file for that feature/module.

    Thanks

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    I f you could paste the contents of the DYNAMICS.SET file on the server and the one on the workstation into this thread we could tell you for sure what is the issue.

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,058 Moderator on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    Derek,

    a client upgraded from GP2010 to 2018R2 and several months later called for a refresh of a TEST company.

    However, I noticed in the DB_Upgrade table that several modules are completely outdated and though they think they use it, it doesn't seem those were upgrade..  I don't have direct access to the system, but was surprised by that content:

    db_name                                             PRODID  db_verMajor db_verMinor db_verBuild   Product

    DYNAMICS                       1157 10 0 18 Collections Management
    DYNAMICS                       1472 10 0 1061 EFT for Receivables Management
    DYNAMICS                       2150 10 0 1193 Payment Document Management
    DYNAMICS                       3107 10 0 51 Extender
    DYNAMICS                       3258 9 0 116 Encumbrance Management
    DYNAMICS                       3830 10 0 78 SmartList Builder
    DYNAMICS                       4421 10 0 1169 Grant Management
    DYNAMICS                       4612 10 0 6 Advanced Go Tos
    DYNAMICS                       6499 14 0 698 Dynamics Online Services

    The system version is 18.2.1036 for module 0. 

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    So, Collections Mgmt, Extender, SmartList Builder and Advanced Go Tos all were taken over by a ISV / third party whether eOne, Partner Advantage, etc.

    EFT for RM became a part of the core 'Microsoft Dynamics GP' module beginning in GP 2010.

    Dynamics Online Services doesn't exist after GP 2016 and cannot be used anyway, because the functionality behind the scenes was depreciated a couple years ago.

    Which leaves PDM, Encumbrance Mgmt and Grant Management, which it looks like they had installed at GP 10.0, but then never installed nor upgraded them after that.

    If they wanted to begin using those modules at the new 18.2 version, they could re-initialize them as per this blog:

    community.dynamics.com/.../quot-problem-ascertaining-version-information-quot-error-when-installing-or-upgrading-microsoft-dynamics-gp

    Thanks

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,058 Moderator on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    Thank you Derek!

    This paper will prove to be very useful, as I've run into this problem more than once :-)

    I knew how to deal with the DUxxxx & DB_Upgrade tables, but not the sub-feature tables in the system & company DB's.

    This is greatly appreciated.

  • Jozy Profile Picture
    Jozy 393 on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    Thanks Richard

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,058 Moderator on at
    RE: Error message when you start Microsoft Dynamics GP on a client workstation: "A product on the computer is on a different version than the database version"

    Derek Albaugh

    I'm trying to add the CPY (7131) on my existing 18.2.1036 US setup.. Since you can't select the module 7131 CPY from the control panel after the setup was done in a non-CA country, I threw the chunk file CANPAY.cnk into the GP folder and started GP.. When running GP Utilities, it complains about not being able to upgrade module 7131:

    First I realized that the CANPAY.cnk was of an outdated version 18.0.0376 (I believe), so it would make sense that the upgrade wouldn't work. I then extracted the chunk file from the YE Tax update CAN, which is build 18.2.1058 and copied it into the GP folder.. 

    GPU would complain again : 

    Failure encountered ON 5/28/2020 at 10:56:52 AM.  Error:  Product 7131 does not support upgrading from version 18.0.628.

    I then wiped out all referenced entries in DU000010, DU000020, DU000030 & DB_Upgrade about 7131, and ran GPU again.. this time it was a much lower version complain:

    Failure encountered ON 5/28/2020 at 12:17:08 PM.  Error:  Product 7131 does not support upgrading from version 8.0.0.

    I made a backup of the DU000010 entries for 7131 and can put them back, as it looks like the upgrade path is missing some versions within that table apparently.. 

    I know about the only supported way from MS to add CPY to UPR in an existing GP instance (US) is to setup another GP instance, which I find a little silly.. as many companies are facing this problematic after proceeding with acquisitions and merger. Most time it's the other way around, having a CAN setup that needs to add UPR, which is much easier, but in some cases it's a US company that needs to add a Canadian branch and wants to use Payroll too.

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