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I have set up a collections plan, but many of the customers I just assigned to it have debt that should be at the 4th step already. Is there a way to "skip" a step or set them to a specific step level?
Hello RickWard69,
Collections Management is a Professional Advantage Product. You could look at creating a ticket with Professional Advantage or wait to see if the Community has information on your questions.
Microsoft Support Engineer | Brandon Jarrett
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