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Service | Customer Service, Contact Center, Fie...
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SendEmailRequest putting emails in draft status for some emails in Dynamics CRM

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Posted on by 5

Hello All,

We are passing an instance of SendEmailRequest Class to the Execute(OrganizationRequest) method to send emails from our custom code used in a custom workflow.Below is pseudo code


SendEmailRequest sendEmailReq = new SendEmailRequest() // Send Email Request
{
EmailId = emailId,
TrackingToken = string.Empty,
IssueSend = true
};

IOrganizationService.OrganizationService.Execute(sendEmailReq);

Issue is : Most of emails are sent out from Dynamics CRM, only few remains in Draft status. We could not figure out the reason for emails stuck in draft status.
Any insights into this issue is helpful, if anyone of you have encountered similar scenarios.
Looking forward for your inputs. Greatly appreciated for any help
Thanks in advance

S_KM

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    This looks like a bug to me. I would recommend getting in touch with Microsoft and opening a ticket to help with your investigation.

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