SendEmailRequest putting emails in draft status for some emails in Dynamics CRM

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Posted on by Samir_KM

Hello All,

We are passing an instance of SendEmailRequest Class to the Execute(OrganizationRequest) method to send emails from our custom code used in a custom workflow.Below is pseudo code

SendEmailRequest sendEmailReq = new SendEmailRequest() // Send Email Request
{
EmailId = emailId,
TrackingToken = string.Empty,
IssueSend = true
};

IOrganizationService.OrganizationService.Execute(sendEmailReq);

Issue is : Most of emails are sent out from Dynamics CRM, only few remains in Draft status. We could not figure out the reason for emails stuck in draft status.
Any insights into this issue is helpful, if anyone of you have encountered similar scenarios.
Looking forward for your inputs. Greatly appreciated for any help
Thanks in advance

S_KM

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a33ik 84,323 Most Valuable Professional on at

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RE: SendEmailRequest putting emails in draft status for some emails in Dynamics CRM

Hello,

This looks like a bug to me. I would recommend getting in touch with Microsoft and opening a ticket to help with your investigation.