unsubscribe link does not get tracked

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Posted on by CU13030724-0

Hi All,

our unsubscribe link referes to an own build subscription center. This ist registered in our complience profile as an external link.
In our Mails the Link is implementet as variable ( {{subscripton}} ) , sometimes as plane link. And it is always asigned for tracking.

But in all our Mails we get zero hits on the unsubscribe link, even so we know there were unsubscribes in the subsciption center.

Is there anything else we have to do with our unsubscribe links, for them to get tracked?
All the other links get tracked perfectly.

Thanks

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Dengliang Li Microsoft Employee on at

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Hi,

Since I am using Customer Insights-Journeys trial version.
There is no outbound marketing module to test the unsubscribe link pointing to the subscription center.

According to the official documentation.

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/set-up-subscription-center#identify-a-subscription-center-in-content-settings

Please check this.

Best Regards,
Dengliang Li
CU13030724-0 34 on at

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Hi Dengliang Li,

the URL ist in the Subscription center field and using the Subscription Center as dynamic variable works as a link. But it still doesnt get tracked as unsubscription.
It only gets tracket in the clicked links - but not as unsub.

Best Regards,

Stefan

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