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Email for shared mailbox is not entering in Queue

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I have configured a Queue for the shared mailbox and it seems everything perfect according to document. No warning on mailbox and status of incoming and outgoing is a success but still email triggered to that mailbox is not appearing in Queue nor any activity has been creating in the system. Email is coming in the outlook for that email.

Also, I did an advance find on email entity but no email is visible here. If I create a queue on my email id then it works perfectly.

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MikeC282 2,175 on at

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Hi my friend,

One issue that most people overlook is that the email inbox account needs to have at least a E1 License. Can you ask your Office 365 Administrator to search for that mailbox in the admin centre in Office 365 and see if it has a E1 license?

Kind regards,

Mike

If this answers your question please mark it as the answer

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ali.r 10 on at

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Hello, did you find a solution to this problem? We are facing the same exact problem and have not been able to find a solution.

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