Service | Customer Service, Contact Center, Fie...

Schedule Board Filter Resources not working since upgrade

(0) Share

Report

Posted on by John Holmes

260

Since I have applied the latest update for filed service, the filtering of resources on each schedule board is no longer working. This has been registered as a bug with Microsoft but I cannot get an ETA of when a fix may be available.

Schedule boards that were already there still hold their filters so I was wondering if anyone knows of a work around of how to set the filter maybe through the Schedule Board Settings entity?

Thanks

All responses (8)

Answers (0)

John Holmes 260 on at

Like (1)

Report

RE: Schedule Board Filter Resources not working since upgrade

Hi

Yes we followed the advice and updated the record in the Configuration Entity
Armine DD 280 on at

Like (0)

Report

RE: Schedule Board Filter Resources not working since upgrade

Thank you for the response @John Holmes, however I would like to know if you have followed this advice. I am not able to find any entity with name msdyn_configuration in my instance. Any ideas?
John Holmes 260 on at

Like (1)

Report
RE: Schedule Board Filter Resources not working since upgrade

This was the advice from Support

Using Advanced Find, search for all records in the msdyn_configuration entity (Configuration)

For each record, open it and search for the string "PreferredResources" in the Value field and replace it with "MustChooseFromResources".

Save the changes.
K-R-D 120 on at

Like (0)

Report

RE: Schedule Board Filter Resources not working since upgrade

I would like to understand the solution as well as I am considering the upgrade.

Ken
Armine DD 280 on at

Like (0)

Report

RE: Schedule Board Filter Resources not working since upgrade

hi John, I am also interested in the solution as we have an open case by the customer with the same issue. May I ask you post the MS solution here open to community? Thanks, Armine
John Holmes 260 on at

Like (0)

Report

RE: Schedule Board Filter Resources not working since upgrade

Hi,

Yes, after updating the configuration records. I will forward the Microsoft advice in the morning
ANdreas Ekman c 25 on at

Like (0)

Report

RE: Schedule Board Filter Resources not working since upgrade

Did you ever get a proper resolution to this? /// A
Suggested answer

John Holmes 260 on at

Like (0)

Report

RE: Schedule Board Filter Resources not working since upgrade

There is a work around given by MS that entails updating JSON in the configuration entity records. Not ideal but kind of works