Hi,
We are using a Portal where users create Cases and it will automatically be created in CE.
On the portal page, we have a Category field. There are 3 categories, x y, and z. Right now, every Case that is created from the Portal will have a specific Team as an owner of the Cases. But I want based on which category they choose, that the specific teams sets as the owner of the Case.
I have three teams, Team X, Team Y and Team Z. I thought about Routing cases but only one rule can be active, I also tried with a business rule and it worked but didn't update directly the owner.
Which method would you use to manage this, based on which category they choose in Portal, the Team regarding this category should be inserted as an owner of the Case automatically.
Thanks in advance!
