Workflow request is completed and then returned to the one user and showing in approval list with only"View History" option in enterprise portal

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Posted on by Dhanshri

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Hi All,

One workflow request is completed but later it some changes are made to the record from backend and hence sys admin user delegate the request to one user for approval.Now, in enterprise portal the request is getting displayed but no option to approve/reject/recall. User have only one option -View History

Now the status of the workflow is completed but still showing in list so user want to remove this request from his list in EP. Also, in EP there are few request which are either rejected or pending with user for action which are displayed as "Record Returned" how we can remove these requests as well?

Thanks,

Shri

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Dhanshri 515 on at

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RE: Workflow request is completed and then returned to the one user and showing in approval list with only"View History" option in enterprise portal

Ok Andre. I will do same.

Thanks,

Shri
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André Arnaud de Cal... 296,054 Super User 2025 Season 1 on at

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RE: Workflow request is completed and then returned to the one user and showing in approval list with only"View History" option in enterprise portal

Hi Shri,

Why did someone change the workflow record(s) from the back? This leads to inconsistency as you noticed. I would suggest to have this person revert the changes and in that way solve this issue.