Calculate Case Resolve Time Based on Business hours

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Posted on by Albert_

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Hi there all
I need a solution to calculate the hour of resolving a case.
Its important to be in my local business hours.
My mostly cases resolve via workflows.
What are the possible ways and solutions?
Can I create a service activity when case is created and update in on resolve time?
Any Idea?

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Albert_ 452 on at

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RE: Calculate Case Resolve Time Based on Business hours

Could you explain a little more?
Mohsin Ali 3,614 on at

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RE: Calculate Case Resolve Time Based on Business hours

You can achieve it through service activity.