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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can't send surveys...
Customer experience | Sales, Customer Insights,...
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Can't send surveys via D365

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Posted on by smw356239 5

Hello all,

I'm having trouble sending a survey via Dynamics 365. It works when I sent it via email option, but I cannot get it to send from the D365 application itself. I've checked to make sure that the application is installed in the appropriate environment, my mailbox is configured and tested/enabled in Dynamics as well. I do not see the Customer Voice application installed in the Dynamics published apps, but I do see it in the Power Platform Admin center under the Dynamics 365 apps as "Enabled" --- anyone have any ideas? Thanks.

  • ausdave Profile Picture
    ausdave 25 on at
    RE: Can't send surveys via D365

    Is it installed in your environment? ie. admin center -> environments -> your environment -> resources (up the top) -> dynamics 365 apps

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