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Customer Insights - Journeys forum
Answered

Customer Journeys do not respect custom marketing content settings for subscription centre

Posted on by 70

We have created a custom marketing content setting that includes a link to a subscription centre  hosted/imbedded on our corporate website. 

When using the 'Send Now' feature in marketing emails the resulting auto-created customer journey does not respect the Custom marketing content setting saved in the marketing email. It always reverts to the default setting...and delivers the default subscription centre.

When sending an email directly within the customer journey the custom content setting is respected and the custom subscription centre is delivered. 

Is this a bug or are we missing something?

Best Regards,

Brent

  • 2Shoes Profile Picture
    2Shoes 70 on at
    RE: Customer Journeys do not respect custom marketing content settings for subscription centre

    Thank you Clofly,

    That solves our issue.

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,194 on at
    RE: Customer Journeys do not respect custom marketing content settings for subscription centre

    Hi Brent,

    We are not able to select a content setting when using the "Send Now".

    However, you could change the default content setting to your custom setting in Settings > Marketing settings > Default marketing settings.

    pastedimage1599793865069v1.png

    pastedimage1599793911603v2.png

    Then the automatically created customer journey will be applied with the default content setting.

    Regards,

    Clofly

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