Customer Journeys do not respect custom marketing content settings for subscription centre

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Posted on by 2Shoes

We have created a custom marketing content setting that includes a link to a subscription centre hosted/imbedded on our corporate website.

When using the 'Send Now' feature in marketing emails the resulting auto-created customer journey does not respect the Custom marketing content setting saved in the marketing email. It always reverts to the default setting...and delivers the default subscription centre.

When sending an email directly within the customer journey the custom content setting is respected and the custom subscription centre is delivered.

Is this a bug or are we missing something?

Best Regards,

Brent

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2Shoes 70 on at

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RE: Customer Journeys do not respect custom marketing content settings for subscription centre

Thank you Clofly,

That solves our issue.
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cloflyMao 25,202 on at

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RE: Customer Journeys do not respect custom marketing content settings for subscription centre

Hi Brent,

We are not able to select a content setting when using the "Send Now".

However, you could change the default content setting to your custom setting in Settings > Marketing settings > Default marketing settings.

Then the automatically created customer journey will be applied with the default content setting.

Regards,

Clofly