GP 2018 Web Client Menu Selections

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Posted on by LarryP

Hi,

I have a customer using the GP 2018 web client, but the menus in the web client are incomplete. Only the first selection of each section shows up. In the screen shot below, I am signed in as the sa user. I have Power User access in security.

All accounting users see the same thing, however, they get the standard GP error message "You are not privileged to open this form" when they login to the web client. These are web client and thick client users that do not get any errors or have any issues logging on to the thick client, only on the web client. I cannot find any login windows that they do not have access to in security, and I cannot find any way to change the web client menus, or reset them to defaults.

Why do the complete menus not appear on our web client?

Larry P

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Microsoft Dynamics GP

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LarryP 2 on at

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RE: GP 2018 Web Client Menu Selections

Installed the web client runtime from the link and copied it over and it worked. Menus are back. Thanks Derek! Appreciate your help...Larry
LarryP 2 on at

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RE: GP 2018 Web Client Menu Selections

Hi Derek,

Thanks for the response. No wonder I couldn't find an article related to this issue since the resolution revolves around a web client upgrade and not the specific lack of menu options. I am going to try installing 18.3 and copying the web client folder over this weekend. I'll update this post with the results....Larry
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Derek Albaugh on at

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RE: GP 2018 Web Client Menu Selections

Most likely you're running into the documented issue mentioned in this blog:

community.dynamics.com/.../microsoft-dynamics-gp-fall-2021---upgrading-the-web-client

We've added the fix to this issue in the Jan 2022 hotfix for Dynamics GP 18.4, which is the 'MicrosoftDynamicsGP18-KB4576805-ENU.msp' patch for 18.4.1434.

mbs2.microsoft.com/.../

The issue is to do with the Web Client Runtime feature we install with Dynamics GP desktop that Web Client is pointed at, specifically the 'WebClient' folder it puts into the Dynamics GP desktop directory, needed in order to use Web Client.

If you're not currently on 18.4.1434 or later and aren't able to upgrade right now, either of these two workarounds should resolve the issue as well:

#1:

a. Download the ‘MDGPFALL2020_DVD_ENUS,zip’ media from this link:

mbs2.microsoft.com/.../downloadfile.aspx

b. Extract this DVD and then use it to install Dynamics GP at the 18.3 version. When you install GP 18.3, you only need to select the ‘Web Client Runtime’ feature, that’s all we need.

c. When Dynamics GP 18.3 is installed, we only need to go into the GP 18.3 directory and make a copy of the existing ‘WebClient’ folder.

d. Then, take that 18.3 ‘WebClient’ folder and put it in the Dynamics GP 18.4 directory that Web Client is pointing at, replacing the existing ‘WebClient’ folder that will be present.

e. Launch Web Client for Dynamics GP 18.4 and verify that the menus now show as expected.

***NOTE: If you're not sure which Dynamics GP directory Web Client is pointed at, on the server that Web Client is installed onto, browse to C:\Program Files\Microsoft Dynamics\GP Web Components\SessionCentral\ and open the TenantConfiguration.xml file in NotePad. In this file you'll see the path to the GP directory, Dynamics.set and Dex.ini files for Dynamics GP, that Web Client is using. >> This is the only GP directory you need to change the 'WebClient' folder in.

Let me know if this isn't what you're seeing or didn't resolve for you.

Thanks,