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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CRM 2 Minute timeout l...
Customer experience | Sales, Customer Insights,...
Suggested Answer

CRM 2 Minute timeout limit plug in error

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Posted on by r4vvm 210

I am trying to process an action to join a membership to our CRM online.

It is quite a large membership with alot of additional subscribers and because of this it gets stuck on processing and appears to be hitting the 2 minute Microsoft time limit.

See error message below. Any ideas how to get around this?

Processing Issue
An unexpected error occurred from ISV code. (ErrorType = ClientError) Unexpected exception from plug-in (Execute): SI.CRM.Membership.Actions.MembershipActionSubmit: System.TimeoutException: Couldn't complete execution of the SI.CRM.Membership.Actions.MembershipActionSubmit plug-in within the 2-minute limit.

  • Suggested answer
    meelamri Profile Picture
    meelamri 13,218 User Group Leader on at

    Hi, 

    This is by design. Plugins can't run for more than two minutes on a CRM Online. If you need to run logic that takes longer, I recommend using an azure function. 

    Please refer to this blog for more detail about how to build this kind of azure functions: https://us.hso.com/blog/writing-microsoft-dynamics-365-plug-ins-in-azure-functions/

  • richardsalan310 Profile Picture
    richardsalan310 5 on at

    I also was using such a subscription to a CRM for startups software, and I was always struggling with different errors. I was losing a lot of time understanding what could cause the errors and how to deal with them. As written before, this is why I decided to use the CRM services of a professional company. They quickly installed the software, and I never had any problems with the software. Whenever I have some trouble with it, all I need to do is contact the customer service, and they will deal with my problems for free and fast because I am their client.

  • Gustavo Longo Profile Picture
    Gustavo Longo Microsoft Employee on at

    Hey r4vvm,

    Hope you are well.

    Yes, this 2-minute limit is by design for custom plugins running on isolate mode (Sandbox services).

    You can review the custom assemblies and registered steps for that entity, so you can t-shoot your plugin to avoid that limit.

    Regards,

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