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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Sending an email from ...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Sending an email from a different email adress than logged in

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Posted on by szkvrcs 30

Hey Guys!

We are configuring Customer Service Hub for our customer and are looking for ways to be able to send emails from a different email adress than the user is logged in.

What I mean by this is that there are 2 licenses for Customer Service - one email adress is the central email adress (info@......com), the other one is not the central one (example@....com) So if I'm logged in with example@...com how is it possible for me to send out emails from the info@....com email adress without logging out and logging into info@...com.

We are trying to send out emails in Customer Service Hub Timeline, and when I try to send out the email I see the following message:

--- This message has not yet been submitted for delivery. For more information, see help.

The email is not sent out. 

If you have any suggestions regarding which setup I should check to enable this function please let me know!

Have a good day!:)

  • Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on at
    RE: Sending an email from a different email adress than logged in

    Are you able to send email using example@..com.

    Please check if this is enabled for the user info@..com

    pastedimage1600336896809v1.png

    Configure the Incoming and outgoing mailbox setting for the user. Approve the mail box.

    Good Luck

    Best Regards

    PG

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,961 Moderator on at
    RE: Sending an email from a different email adress than logged in

    HI,

    Can you check if Outgoing is configured in mailbox for Email Address info@....com.

    I believe current status of Email will be pending send on Email form because there is some issue with your outgoing profile. It may not have enabled or failing. Check mailbox status.

    docs.microsoft.com/.../troubleshooting-monitoring-server-side-synchronization

    Please mark my answer verified if i were helpful

  • szkvorcs Profile Picture
    szkvorcs 50 on at
    RE: Sending an email from a different email adress than logged in

    Hey, Pankaj G

    Thank you for the reply, already tried this one, still not working.

    Any other suggestions?

  • Suggested answer
    Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on at
    RE: Sending an email from a different email adress than logged in

    Hi,

    Please check this link.

    https://heidster12.wordpress.com/2016/02/01/crm-email-notifications-pending-send-issue/

    https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organization-administration/configure-email

    Also, check the privilege send email as another user.

    pastedimage1600334084756v1.png

    Hope this helps.

    Best Regards

    PG

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