Customer experience | Sales, Customer Insights,...

Customer Journey Templates not displaying in test environment

(0) Share

Report

Posted on by magicalKhachapuri

Hello,

Customer Journey Templates is not showing up in test environment, spinner never stops loading. There's nothing wrong with an entity, it can be opened from the advanced search.

This is not the case for Production and Development environments.

I have tried importing solutions from dev and prod, no luck.

Can you advice me anything ?

Thanks.

All responses (9)

Answers (0)

Suggested answer

cloflyMao 25,198 on at

Like (0)

Report

RE: Customer Journey Templates not displaying in test environment

Hi magicalKhachapuri,

It seems that it is page issue(page elements failed to load), I suggest opening a ticket to ask for environment investigation.
magicalKhachapuri 5 on at

Like (0)

Report

RE: Customer Journey Templates not displaying in test environment

This is the result I'm getting, event top actions bar is not visible
magicalKhachapuri 5 on at

Like (0)

Report

RE: Customer Journey Templates not displaying in test environment

But this request is made in dev and prod
magicalKhachapuri 5 on at

Like (0)

Report

RE: Customer Journey Templates not displaying in test environment

no such request is made
cloflyMao 25,198 on at

Like (0)

Report

RE: Customer Journey Templates not displaying in test environment

Hi magicalKhachapuri,

Open console > network > XHR and click Refresh button(clear existing requests before that), check whether the request to retrieve journey template records would throw error.

The request is called msdyncrm_customerjourneytemplates?fetchXml=xxx, status 200 means its a success request.
magicalKhachapuri 5 on at

Like (0)

Report

RE: Customer Journey Templates not displaying in test environment

in the test and dev environments marketing module is updated.

Customer Journey Templates work in dev(and also in prod, but marketing is not updated in here)
magicalKhachapuri 5 on at

Like (0)

Report

RE: Customer Journey Templates not displaying in test environment

different browsers and users make no difference, problem is still there
magicalKhachapuri 5 on at

Like (0)

Report

RE: Customer Journey Templates not displaying in test environment

I encountered the issue on this page:

(This is a PROD example).

I have the same roles in all environments.
cloflyMao 25,198 on at

Like (0)

Report

RE: Customer Journey Templates not displaying in test environment

Hi magicalKhachapuri,

Which page did you encounter the issue?

Is it Customer Journey Templates view or Customer Journey Templates selector popup?

1. Please check whether any of your security role has sufficient privileges on following entities:

* Marketing Data Import

* Customer Journey Template

* Custom Control

* Grid

(These entities can be found in Custom Entities tab.)

2. Test different browsers or accounts.(Admin if necessary)