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Customer Journey Templates not displaying in test environment

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Hello,

Customer Journey Templates is not showing up in test environment, spinner never stops loading. There's nothing wrong with an entity, it can be opened from the advanced search.

This is not the case for Production and Development environments.

I have tried importing solutions from dev and prod, no luck.

Can you advice me anything ?

Thanks.

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey Templates not displaying in test environment

    Hi magicalKhachapuri,

    It seems that it is page issue(page elements failed to load), I suggest opening a ticket to ask for environment investigation.

  • RE: Customer Journey Templates not displaying in test environment

    pastedimage1612866558609v1.png

    This is the result I'm getting, event top actions bar is not visible

  • RE: Customer Journey Templates not displaying in test environment

    But this request is made in dev and prod

  • RE: Customer Journey Templates not displaying in test environment

    no such request is made

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey Templates not displaying in test environment

    Hi magicalKhachapuri,

    Open console > network > XHR and click Refresh button(clear existing requests before that), check whether the request to retrieve journey template records would throw error.

    The request is called msdyncrm_customerjourneytemplates?fetchXml=xxx, status 200 means its a success request.

    pastedimage1612864725651v1.png

  • RE: Customer Journey Templates not displaying in test environment

    in the test and dev environments marketing module is updated.

    Customer Journey Templates work in dev(and also in prod, but marketing is not updated in here)

  • RE: Customer Journey Templates not displaying in test environment

    different browsers and users make no difference, problem is still there

  • RE: Customer Journey Templates not displaying in test environment

    I encountered the issue on this page:

    2021_2D00_02_2D00_09_5F00_13_2D00_19_2D00_16.png

    (This is a PROD example).

    I have the same roles in all environments.

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey Templates not displaying in test environment

    Hi magicalKhachapuri,

    Which page did you encounter the issue?

    Is it Customer Journey Templates view or Customer Journey Templates selector popup?

    pastedimage1612855214716v1.png

    1. Please check whether any of your security role has sufficient privileges on following entities:

    * Marketing Data Import

    * Customer Journey Template

    * Custom Control

    * Grid

    (These entities can be found in Custom Entities tab.)

    2. Test different browsers or accounts.(Admin if necessary)

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