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Customer Journey Templates not displaying in test environment

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Posted on by magicalKhachapuri

Hello,

Customer Journey Templates is not showing up in test environment, spinner never stops loading. There's nothing wrong with an entity, it can be opened from the advanced search.

This is not the case for Production and Development environments.

I have tried importing solutions from dev and prod, no luck.

Can you advice me anything ?

Thanks.

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cloflyMao 25,210 on at

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Hi magicalKhachapuri,

Which page did you encounter the issue?

Is it Customer Journey Templates view or Customer Journey Templates selector popup?

1. Please check whether any of your security role has sufficient privileges on following entities:

* Marketing Data Import

* Customer Journey Template

* Custom Control

* Grid

(These entities can be found in Custom Entities tab.)

2. Test different browsers or accounts.(Admin if necessary)

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magicalKhachapuri 5 on at

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I encountered the issue on this page:

(This is a PROD example).

I have the same roles in all environments.

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magicalKhachapuri 5 on at

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different browsers and users make no difference, problem is still there

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magicalKhachapuri 5 on at

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in the test and dev environments marketing module is updated.

Customer Journey Templates work in dev(and also in prod, but marketing is not updated in here)

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cloflyMao 25,210 on at

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Hi magicalKhachapuri,

Open console > network > XHR and click Refresh button(clear existing requests before that), check whether the request to retrieve journey template records would throw error.

The request is called msdyncrm_customerjourneytemplates?fetchXml=xxx, status 200 means its a success request.

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magicalKhachapuri 5 on at

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no such request is made

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magicalKhachapuri 5 on at

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But this request is made in dev and prod

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magicalKhachapuri 5 on at

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This is the result I'm getting, event top actions bar is not visible

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cloflyMao 25,210 on at

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Hi magicalKhachapuri,

It seems that it is page issue(page elements failed to load), I suggest opening a ticket to ask for environment investigation.

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