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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / DYnamic 365 background...
Service | Customer Service, Contact Center, Fie...
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DYnamic 365 background flow in microsoft flow

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Posted on by Jaleef 5

i am trying to create below back ground process in Microsoft flow 

pastedimage1622091698685v1.png

using below steps 

pastedimage1622091735479v2.png

but ending up error with below 

An error occurred while validating input parameters: Microsoft.Crm.CrmHttpException: Resource not found for the segment '[
"customercare@agthia.com"
]'.
at Microsoft.Crm.Extensibility.OData.CrmEdmEntityReference.CreateCrmEdmEntityReference(Uri link, IEdmModel edmModel, CrmODataExecutionContext context, EntitySetSegment& entitySetSegment)
at Microsoft.Crm.Extensibility.ODataV4.ODataParameterReaderExtensions.TryReadFlowPrimitiveData(ODataParameterReader oDataParameterReader, ODataDeserializerContext readContext, CrmEdmEntityObject& result)
at Microsoft.Crm.Extensibility.ODataV4.ODataParameterReaderExtensions.TryReadFlowPrimitive(ODataParameterReader oDataParameterReader, ODataDeserializerContext readContext, CrmEdmEntityObject& result)
at Microsoft.Crm.Extensibility.ODataV4.CrmODataActionPayloadDeserializer.Read(ODataMessageReader messageReader, Type type, ODataDeserializerContext readContext)
at System.Web.OData.Formatter.ODataMediaTypeFormatter.ReadFromStream(Type type, Stream readStream, HttpContent content, IFormatterLogger formatterLogger)

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Jaleef,

    You can refer following link to know how to send an email using the Email Template in power automate.

    Power Automate: Send an email using the Email Template – Part 2 | Microsoft Dynamics 365 CRM Tips and Tricks (inogic.com)

    Compare your screenshot with the one in the link and see the difference:

     pastedimage1622183997095v1.png

    In the document, it provides following information for sender:

    Sender: Entity object of the user. Need to pass in the following format, systemusers(<guid of user>). To read the guid from the ‘List Records’ step, I can use following expression, first(body(‘GetSender’)?[‘value’])?[‘systemuserid’]

    The new CDS is the culprit. Issue is with the way of referencing attributes .It expects referenced attribute values in “Odata Id” format i.e

    EntityNameInPlural(Record’sId/GUID).

    So you need provide guid as link shown in the sender column in the power automate, maybe 

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Jaleef Profile Picture
    Jaleef 5 on at

    i was able to do it without variables using the plurals but i can only send global templates  , i need to send case templates instead ,,, is there any way without using variables 

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