How to I add case number to the response data of MS Forms Pro

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Posted on by Community Member

Hi Team,

I have created a Survey on MS Forms Pro and linked it up Case entity using Flow. I now get an email when a case record is updated. However I want to now link the responses that I get with the case number that triggered the invite.

Any ideas on how I can have the case number on the responses data of a survey.

Thank you,

Vetrivel G

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Harish M on at

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RE: How to I add case number to the response data of MS Forms Pro

Hi,

Are you using custom connector to connect Forms Pro, or using a custom template in Forms Pro. When you say custom flow, please share more details on how you have designed your flow and Forms Pro.

Regards,

Harish
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RE: How to I add case number to the response data of MS Forms Pro

Hi Harish,

Thank you for reply, Here problems is I'm using below custom flow.how to mention the case number could please help me for this.

<p>Hello @{body('Get_record')?['fullname']}</p>

<p>Thank you for contacting IT support.This email is to confirm that your support case has been closed, The details of the service request case are as follows</p>

<table>

<ul>

<tr><td><li>Case Number:@{triggerBody()?['ticketnumber']}</li></td></tr>

<tr><td><li>Case Title :@{triggerBody()?['title']}</li></td></tr>

<tr><td><li>Closed Date :@{body('Convert_time_zone')}</li></td></tr>

</ul>

</table>

<br>

<div>

</div>

<a aria-labelledby="surveyLinkId" class="button" style="text-decoration: none; color:white" href="" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable"><span id="x_surveyLinkId" >Start Survey</span> </a>

</body>

</html>
Harish M on at

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RE: How to I add case number to the response data of MS Forms Pro

Hi,

To add the case number to the Survey, edit the survey on the forms pro and click on the 3 dots and select Survey Variables

Click on New Variable and add the value as Case

Go to Question on the Survey -> Add the Case variable to the Survey description

Now save the survey and go to your Flow and edit the Flow

In your flow, select the action and click Show Advanced Options where you will see the Case as new option where you can use the add dynamics content option to add the Case Number

Save your flow and you should see the Case number in the next survey you send as below

Best Regards,
Harish M
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