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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Number of items able to be routed using Unified Routing

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Posted on by
Dear Community,
 
In the documentation of Microsoft I see that If you have a Customer Service Enterprise license you are allowed to route:
 
50 per user per month
 
If you use the addon Unified routing this will enhance that number with
 
10K per month
 
I have two questions :
 
What happens if you go over that number?
Is there any way to increase the number of items being routed using unified routing
 
Thanks a lot in advance for answers on this topic
 
Mike Miedema
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  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    Hi Partner,
    Yes, that's what Microsoft officially states:
    Not sure what happens when you exceed the quantity limit, but I would suggest it's best to follow the official know to buy add-ons if you need more.

    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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