web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

Dynamics 365 Remote Assist Offline Installer

(1) ShareShare
ReportReport
Posted on by 24

Team,

is there any option to download Dynamics 365 Remote assist app installer offline ? In our tenant Microsoft Store or Play store or App Store is blocked because of this users not able to download this app on corporate owned mobile and HoloLens devices. 

Please suggest.

I have the same question (0)
  • Verified answer
    Community Member Profile Picture
    on at

    Hi,

    There are only three ways to download this app officially, and no way to offline has been found yet:

    Remote Assist—Get Started | Microsoft Dynamics 365

    Have you analyzed why it can't be downloaded?

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

  • Suraj Malusare Profile Picture
    24 on at

    Hello Frank,

    Generally in MS store for few apps there is a always option to get the software package offline (.appx or msix bundle) but for Remote assist I dint not find any option to download offline package.

  • Verified answer
    CharlesZapata Profile Picture
    on at

    The App Store is the only supported mechanism for downloading the D365 Remote Assist Hololens application.

  • Suraj Malusare Profile Picture
    24 on at

    Thank you for clarification Charles.

  • Remy Rouinvy Profile Picture
    243 on at

    Hi Suraj,

    Recently I have found this site : https://store.rg-adguard.net/

    If you have the adress of the application in the store, it allow you to download the corresponding appxbundle.

    The Remote Assist URL : https://www.microsoft.com/en-us/p/microsoft-dynamics-365-remote-assist/9p77qgw10k9m

    I haven't tried it myself for now.

    Regards,

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 73 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 42 Most Valuable Professional

#3
Scott Jackson UK Profile Picture

Scott Jackson UK 22

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans