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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / How to De-Activate a S...
Microsoft Dynamics AX (Archived)

How to De-Activate a Service Subscription

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Posted on by Samanth 517

Hi,

I have created on Service subscription for a project and then later i realized the amount is wrong and then i created new subscription for same project with correct amounts.

Now my problem is when i run invoice proposal both first subscription(Wrong) and second subscriptions(Right) are coming in the lines. I don't want the wrong subscription lines to come in my invoice proposal. How can i deactivate the wrong subscription. I cannot delete the wrong subscription as there are already posted fee transactions.

Thanks,

Samanth

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  • Samanth Profile Picture
    Samanth 517 on at
    RE: How to De-Activate a Service Subscription

    Hi Andre,

    In my case the transaction origin is "Subscription". When I try adjusting transaction and i change the amount to zero and post the adjustment, it creates two lines. one is reversal of original transaction and other is with zero amount transaction. System changes the line property of Original transaction and reversal to Non-Chargeable. But for the zero amount transaction it have line property as "Chargeable". And so the line with zero amount is still appearing in invoice proposal.

    If the transaction origin is "Fee Journal" then while adjusting i can change the Line property to Non-Chargeable and post the adjustment. It wont create two lines, Just the reversal transaction and changes both line properties to "Non-Chargeable", so it won't appear again in Invoice proposal.

    Thanks,

    Samanth

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 292,516 Super User 2025 Season 1 on at
    RE: How to De-Activate a Service Subscription

    Hi Samanth,

    I thought the fee transactions are the base for the invoice. Try to see if you can adjust them or create new fee transactions with negative amounts to correct the wrong ones. Be aware of possible accrual postings.

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