Adding line breaks to email notification via Work Item Instructions

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Hi all,

I have problem with setting up text formatting on an email notification through the workflow function.

(Procurement and sourcing / Setup / Procurement and sourcing workflow - Basic Settings / Work Item instructions)

When I enter the text in the "Work Item Instructions" box, I press 'return' key to insert new sentence on a new line. However, when I look at the email notification, the sentences continue on from each other.

How can I put sentences on each line (and with blank lines in between)?

Is there some type of placeholder that can be entered that represents new lines?

I not a developer, so no code solution please. Rather a solution a user of Dynamics can apply.

Thanks

I have included screen shots of what I am referring to.

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Chandra Wijaya Seti... 1,145 on at

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Hmm I never try this but I don't remember having same issue like yours

Try following idea

Add as enter character for HTML

Add \n as enter character in string for x++

Use shift enter

Use Ctrl enter

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Community Member on at

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Thanks for your help but nothing worked.

Using or \n (or even \r) didn't work - these ended up as text on the email.

Shift-Enter or Ctrl-Enter didn't change anything - still on one line.

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fatihgork 3,817 on at

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Hi,

I guess notification message will need some development but, you should try to work with your e-mail template of workflow for the e-mail message. There are two tabs in designer, the second one holds the style behind it. What Chandra suggested should work in there

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Chandra Wijaya Seti... 1,145 on at

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Fatih remind me of something perhaps you can screenshot you email body from email setup

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fatihgork 3,817 on at

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Hi,

This is the form we point:

This two lined text is coded into HTML as following, by default behavior:

You can change codes to instead just like Chandra mentioned and the result is:

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Chandra Wijaya Seti... 1,145 on at

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Thanks Fatih,

Sorry i didnt put my question very clear.

My question was to GST stuff.

I need the screenshot of his email template body.

For comparison this is my usual setup for workflow sample, and it can detect the enter character from workflow

and below is the html view:

Dear User, This is a notification for  <A href="Dynamics://%LinkToBusinessData%">%for%</A>. Please click the link to open the record in AX 2012. %message% Regards, AX administrator This is system generated email. Please don't reply to above email address. For any AX inquiry please contact IT Department

And below would be the result of %message% from workflow setup.

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Community Member on at

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Hi Chandra & Fatih,

Thanks for your input.

Here is a screen shot of the email template and the code behind it.

The purpose of this question is for email to have approval links (accept / reject) within its contents so people can approve away from their work computer.

So the "first sentence" and "second sentence" in my original question are really "accept" and "reject" links and are encapsulated in the %message% code.

These are the text that I want to force onto separate lines but the way %message% seems to work will not allow it.

I do appreciate it may be a bit more difficult than first explained.

At the moment I have to manually set the spacing in the workflow for the contents of the %message% since the programme seems to remove any excess spaces.

The format I have below provides sufficient spacing so it will fit across the screen of any iphone as well as any android devices.

If it wraps onto the next line (without line spaces) the links are too close together and the user could miss-press the other link.

This now comes back to my original question - the need to add lines in the %message% (Work Item instructions) so I can separate the links.

Since my original post I have been able to highlight the "Reject" link as red to further distinguish it from the "Accept" link.

The email the user receives looks like below.

This is not a simple screen shot, I have edited the photo to remove some of the spaces between the lines so it doesn't take up so much space on this forum.

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leddy365 110 on at

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Hi Gst Stuffed,

I know this question is a few months old, but I've come across it whilst trying to work on Purchase Order and Purchase Invoice workflows and email templates.

I see in your email template above that you have the PO line details in the template itself - how have you managed that? Are they custom placeholders? If you could give me a pointer on how to achieve that, I would be most grateful.

Many thanks

leddy

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Community Member on at

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G'day Ieddy,

Unfortunately these are custom placeholders which a programmer put in.

From memory, he had trouble finding the right table columns to populate.

Sorry I can't be of more help.

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