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User cannot access user view

One of user got "Access Is Denied" in our on-premise version 8.2.28.11. User A and User B are in the same business unit and with the same permission, i.e. security role, teams, queue. User A create a view and shared to B. User B can see the view however when the user clicks the view it shows the error. There are 2 users (out of 20 in the same team) have this issue which worried me.

Error message shows:

SecLib::AccessCheckEx2 failed. Returned hr = -2147187962, ObjectId: daa271a2-e79b-e611-80ef-02e796d370a4, OwnerId: 1722ff50-8f47-e111-8e1a-02bfac136014, OwnerIdType: 8 and CallingUser: b097e529-2033-e411-aecb-001999b4e78e, CallerBusinessId: 654ce481-1601-e111-b078-00262d08b36a. ObjectTypeCode: 4230, ObjectBusinessUnitId: 654ce481-1601-e111-b078-00262d08b36a, AccessRights: ReadAccess. Computed rightsToCheck=ReadAccess, grantedRights=8, hsmGrantedRights=None, grantedRightsWithHsm=8.

from my understanding ObjectTypeCode: 4230 is UserQuery entity which it is saved view. This means user can't access a saved view created by another user.

User definitely have read access for that entity and the saved view only filter on few filter within entity only and there is no related entity in the view.

The strange thing is user can see the view but can't click on it otherwise it will throw "Acess is Denied" error message.

Even I give the user system admin role the issue persist.

I have tried:

1. re-applied security role and teams

2. added system admin role

3. moved the user to another BU and move the user back

4.created another user view with the same filter and share to the user, issue persist

5. user can create view themselves and no issue. Only when other user share their view to the user

I didn't have any support from MS and stuck here.

Appreciate anyone can give some direction.

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