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Come into work today and the CRM support quere has a number of emails from users stating that when they are doing Global Searchs the were able to click on New Record and create a new lead from this drop down.
Today when they came into work they are saying it is no longer displayed. I have looked at the users premissions and access and nothing has changed from yesterday to today.
When I look at the drop down for New Record I see Lead.
Spent a while looking on the Google machine but it really didnt answer my question.
Any help would ROCK
Eric
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Since Global Search is a third party add in, have you tried reaching out to the solution's creators?
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