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Credit management for parent child customers

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Posted on by Finance and operations

Hi,

I'm exploring how to mange credit collection in D365 for Parent-Child customers.

I have created 4 customers account, then went to Global address book and created a hierarchy

The relationship is shown in the customer cards

I set a credit limit for $1,000,000 for the parent account and $0.00 for the children.
My expectation was the system will consider all the transactions posted against the children account and will send to credit hold the order when the credit limit is reach.
Unhappily, the system is looking only to the transactions for the parent account in the credit limit calculation and ignoring the children orders.

Is there something that I'm missing in the config. Can you please help with this ?
Thank you !
Kamel.

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Christoph Thaler 5,442 on at

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Hi Kamel,

Microsoft delivered a new feature called „Credit Management“. You can find a tech talk about it here: https://community.dynamics.com/365/b/techtalks/posts/dynamics-365-finance-credit-management-february-14-2020

One feature delivers is to create a group of customers that share a credit limit. I think this is exactly what you need.

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Christoph Thaler 5,442 on at

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It is called „Customer credit group“. Please check the docs here: docs.microsoft.com/.../cm-customer-credit-groups

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Finance and operations on at

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Hi Christopher,

I set the customer credit group and it is working fine. however it is a header and lines, The only function missing is the history. The best practice in Credit when it is time to update the credit limit is not to overwrite but to end (expiration date) and start a new credit limit in order to have all the historical. This is not feasible with that feature. If you explore the insurance & guarantees, this is the best configuration

In the Customer credit group, there is no way on how to have a visibility of all the credit limit

ALSO.

I was expecting that as I'm able to update a Customer credit limit from the Insurance fucntinality, I would be able to update a Customer credit group as well but unfortunatilly this screen calls only from the customers list not available from the Customer credit group.

Do you see any work around or idea

Thank you for your help!

Kamel.

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