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Dynamics 365 Community / Forums / Finance forum / Cancel a product receipt
Finance forum

Cancel a product receipt

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Posted on by Finance and operations

Hi,

We are using D365 version 8.0 and for an unknown reason, we had so far 2 PO that we are not able to cancel there Product receipt.
Here is the issue.
We received the product. Then we decided to cancel it.
We selected the Product receipt and clicked on Cancel. 
Abnormal behavior happened :
The button Product receipt became grayed out. (so we cannot open the journal)
And the PO lines is still with status "received"

Thank you !
Kamel.

Categories:
Financial Management
I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 306,757 Super User 2026 Season 2 on at

    Hi Kamel,

    This can be caused by a (pending) invoice or if the inventory has been closed for the period. Can you check this?

  • Finance and operations Profile Picture
    Finance and operations on at

    Hi André,

    We don't have yet an inventory management setup (we are on implementation process). PO are only for fixed asset.

    For the pending invoice, I agree, however I am not able to reproduce the error in testing environment.

    Normally we cannot cancel a product receipt when there is a pending invoice. I just tested and I am receiving the following info log :

    "A pending vendor invoice exists for this product receipt and must be removed".

    So I had to go to AP/Pending invoices, deleted the record/then cancel the Product receipt.

    But I still believe this is caused by the pending invoice. Can you please suggest a scenario to reproduce this issue?

    Thank you !

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