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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Connected Field Servic...
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Connected Field Service for Azure IoT Hub Setup

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Posted on by Krish9677 14
Hi D365 Community,
I'm working on setting up Connected Field Service (CFS) with Azure IoT Hub, and I'm running into some  issues. I've followed the Microsoft documentation https://learn.microsoft.com/en-us/dynamics365/field-service/installation-setup-iothub for the setup, https://github.com/microsoft/Dynamics-365-Connected-Field-Service-Deployment#deploy-the-arm-template but I'm just not getting it to work correctly.  I'm relatively new to CFS, so please bear with me if I'm missing something obvious!
 
My main problem is that devices aren't syncing between CFS and IoT Hub. When I create a device in CFS, it doesn't seem to sync with Azure IoT Hub.  And if I create a device in IoT Hub, it doesn't appear in CFS. I've double-checked the configurations as best I can, but I'm still stuck.
 
Since I'm new to CFS, I'm wondering if there are any common "newbie" mistakes I might be making.  Has anyone else experienced similar problems, especially when first starting out?  Any tips or troubleshooting steps you could share would be greatly appreciated.
 
I'm particularly interested in:
* Common pitfalls in the CFS and IoT Hub integration.
* Best practices for device registration and synchronization.
* Any tools or logs that can help diagnose the issue.
* Anything that might be specific to someone just starting out with CFS.
 
Thanks in advance for your help!
 
Best regards,
Krish
 
Categories:
Dynamics 365 Field Service
I have the same question (0)
  • Verified answer
    Holly Huffman Profile Picture
    Holly Huffman 6,554 Super User 2026 Season 1 on at
    Hi there! 
     
    Apologies if you've already checked these things: 
    • First thought is permissions - checking that IoT devices have the right permissions assigned for CFS?
    • Double checking strings, endpoints to ensure IoT and CFS match
    • Do devices IDs match in both systems? 
    • Ensuring IoT hub has appropriate security roles assigned
    • Any networking blocks / firewall ports not opened? 
    • Have you been able to run any logs we could look through? 
     
  • Vahid Ghafarpour Profile Picture
    Vahid Ghafarpour 12,228 Super User 2026 Season 1 on at
    I think iothub diagnostics would be great option, it is old but can help you
     
     
     
  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,375 Most Valuable Professional on at
    1.  Common Pitfalls:
    • Missing IoT Connector (Azure Function App) deployment.
    • Not enabling IoT Alerts to Work Orders in CFS settings.
    • Incorrect IoT Hub connection string or shared access policies.
    2.  Device Sync Best Practices:
    • Devices must be created in IoT Hub first; CFS pulls them via the Azure Function.
    • Use the Register Device plugin in CFS only after confirming IoT Hub connectivity.
    3.  Diagnostics:
    • Check Azure Function logs in Application Insights.
    • Review IoT Provider record in Dynamics 365 for correct config.
    • Use Device-to-cloud message tracking in IoT Hub.
    4.  Tips for Beginners:
    • Always deploy via the ARM Template before testing.
    • Ensure Event Grid and IoT Hub permissions are granted to the function app.
    • Don’t skip setting up Device IDs properly in IoT Hub before linking in CFS.

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