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Microsoft Marketing Forms + We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

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Posted on by Ram Prakash

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Dear All,

Am New to marketing, i got a requirement to create Marketing Forms and Host the same in Customer Portal Website,

So for that i have done the below steps

1. Created a Microsoft Marekting Forms With First Name,Last Name, Email (Contact) with Submit Button

2. GO LIVE

3. Created Form Hosting

4. Created Form Whitelist rule with Portal url

Copy the DIV tag from FORM HOSTING and Created Page in PORTAL

while Trying to Load am getting

If i click Show Form Anyway

the form loading proerly

after filling the details if i clcik submit getting below error too

CAN ANY One Help me to fix the issue for the same ? THANKS IN ADVANCE

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CU06110438-0 2 on at

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Microsoft Marketing Forms + We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

Hi Defne,

I am experiencing the same issue. We are attempting to send this consent form to users via Journey. I received the email as part of testing, and the link opens correctly on my Android phone. However, the same link does not work on Google Chrome or Firefox on my PC, though it surprisingly works in Microsoft Edge. It didn't open for my colleagues. Can you please suggest some solutions?
Community Member Microsoft Employee on at

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RE: Microsoft Marketing Forms + We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

We've had this issue for 1 year now and it happens on our website and from the subscription centre link in emails.

Is there any more info or fix for this yet?
Community Member Microsoft Employee on at

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RE: Microsoft Marketing Forms + We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

Hi!

I'm facing the same issue, specifically when the subscription center is placed on an external website. The website is authenticated, but its unable to identify the user.
Reneilene Gacusan 37 on at

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RE: Microsoft Marketing Forms + We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

Has this been fixed? I got the same issue on our subscription page where the form does not load automatically and pop this error on cookies.
Mktgajf 22 on at

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RE: Microsoft Marketing Forms + We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

Jumping into this thread hoping for some additional clarity. I am also seeing this same error after modifying the default subscription center/form and dropping it on our website.

I need this form for two use cases -- one, for email campaign recipients to let us know how they'd like to continue to be contacted and two, for visitors to our website to let us know how they'd like us to stay in touch.

From the last post to this thread, it sounds as though this form will work for the email use case but not the website visitor use case? Please confirm?

Follow-on questions depend on response -- how does one test a subscription form for email if it can only be linked and operate properly when clicked from inside of an email??? What is the appropriate form to use to allow website visitors to set their communication preferences?

Here's how it should appear:
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Defne Ayanoglu on at

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RE: Microsoft Marketing Forms + We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

Hi,

Thank you for your question.

If you are using a subscription center type form, this is normal behavior unless you try to open them from the email that is sent. The subscription center forms are meant for the specific recipient of your email to open, and cannot be accessed normally from the page.

It needs to verify the access and to know the user (as mentioned in the error), otherwise you will get an error like this and won't be able to submit the form. Please try to send the email via a journey, and open it from the email you receive. Or try to use landing page type forms, if you would prefer to allow users to access it from a single link.

If you can let us know your business scenario for what you are creating the form, I can try to help you further on which type of form you should use. You can find more information here: https://docs.microsoft.com/en-us/dynamics365/marketing/marketing-forms

Hope this helps,

Defne

D365 Marketing Product team
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Petit Hibou on at

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RE: Microsoft Marketing Forms + We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

Hi Ram,

please also let us know what version you're in (as in July update the cookie dependency was removed so I'm surprised to see that error message in your header).

Can you try submitting this form both on the browsers with cookies enabled and disabled to see if the results are same/different?

BR

Elena
cloflyMao 25,198 on at

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RE: Microsoft Marketing Forms + We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

Hi Ram,

Could you share some screenshots or details of the step 4?

"Created Form Whitelist rule with Portal url"

And what is your form type? Is it landing page or subscription center?

Regards,

Clofly