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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Incoming new email to ...
Service | Customer Service, Contact Center, Fie...
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Incoming new email to Queue

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Posted on by Khavy 30

Hi all, 

I want to get only incoming new email to queue. Because, Agent able to convert it into case one by one. 

Regarding this requirement could you advise? 

I have the same question (0)
  • Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi Khavy,

    Could you tell me why you don't use "Record creation and update rules"?

    It can create case automatically when send email to the queue.

    https://learn.microsoft.com/en-us/dynamics365/customer-service/automatically-create-update-records?tabs=customerservicehub

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