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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Error Message by loggi...
Microsoft Dynamics NAV (Archived)

Error Message by loggin with Office365 "You cannot sign in due to a technical issue. Contact your system administrator."

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Posted on by Community Member Microsoft Employee

Hi, All

i had integrated with office365 and nav 2016 according to ms guide.

when i open the windows client and web client, i can see the office365 sign in page.

_74C7F8BBC0C9_-4.png

after the login, the error message comes out. web client also has same error.

_74C7F8BBC0C9_-5.png

_74C7F8BBC0C9_-6.png

---------------------------
Microsoft Dynamics NAV
---------------------------
You cannot sign in due to a technical issue. Contact your system administrator.
---------------------------
OK  
---------------------------

please help.

thank you.

*This post is locked for comments

  • GaneshKulpe Profile Picture
    GaneshKulpe 10 on at
    RE: Error Message by loggin with Office365 "You cannot sign in due to a technical issue. Contact your system administrator."

    Hi,

    I got same error and fixed with below step

    Set-NavSingleSignOnWithOffice365 -AuthenticationEmail "emailid” -NavServerInstance “instance name” -NavUser “username” -NavWebAddress “serverip:8080/DynamicsNAV110” -NavServerCertificateThumbprint "**********11AE0FEE5A86528" -NavWebServerInstanceName “instancename”

    (Azure and AD)

    Login to your Office 365 Azure AD.

    Create an Azure AD Application . App ID and Reply Url should be like

    Redirect url = serverip:8080/DynamicsNAV110 (https without /)

    Application ID url = serverip:8080/DynamicsNAV110 (http with /)

    Step 2 (Setup Files)

    Navsetting.json> Set Credentials to AccessControlService (Can leave this setting )

    Client User Settings > Set Credentials to AccessControlService

    Client User Settings > ACSUri > Replace (login.windows.net/.../wsfed ip/DynamicsNAV110/)

    Step 3 (NAV Instance)

    It is very important to disable "Enable Certification Validation" in your instance.

    Set Credentials to NavUserPassword

    Go to Azure section in NAV instance administration.

    Set serverip:8080/DynamicsNAV110 as your Azure AD App ID URI

    Replace WS-Federation Login Endpoint with the ACSUri string from your client user settings config file.  (abovelink)

    Restart everything.

    Let me know issue fix or not.

  • CDsilva Profile Picture
    CDsilva 4,184 on at
    RE: Error Message by loggin with Office365 "You cannot sign in due to a technical issue. Contact your system administrator."

    Hi,

    I encountered the similar situation. any solution??

    My event viewer as below

    + System
    - Provider
    [ Name] MicrosoftDynamicsNavServer$DynamicsNAV110
    - EventID 231
    [ Qualifiers] 0
    Level 3
    Task 12
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2017-12-06T12:04:07.271908600Z
    EventRecordID 2275
    Channel Application
    Computer Nav2018
    Security
    - EventData
    Server instance: DynamicsNAV110 Tenant ID: <ii>Type: System.IdentityModel.Tokens.AudienceUriValidationFailedException Message: <ii>ID1038: The AudienceRestrictionCondition was not valid because the specified Audience is not present in AudienceUris. Audience: 'http://dynamicsnavwinclient/'</ii> StackTrace: at System.IdentityModel.Tokens.Saml2SecurityTokenHandler.ValidateToken(SecurityToken token) at Microsoft.Dynamics.Nav.Service.NavSaml2SecurityTokenFactory.ValidateToken(Saml2SecurityToken saml2SecurityToken, Saml2SecurityTokenHandler saml2SecurityTokenHandler) at Microsoft.Dynamics.Nav.Service.NavSaml2SecurityTokenFactory.CreateAndValidateWithAudienceList(String serializedToken, FederationMetadataProvider federationMetadataProvider, AudienceRestriction audienceRestriction, String tokenId) at Microsoft.Dynamics.Nav.Service.NavSecurityTokenFactory.Create(String response, Func`1 tokenSigningKey, FederationMetadataProvider federationMetadataProvider, String identityProviderAddress, String tokenId, String tokenType, NavTenant tenant) at Microsoft.Dynamics.Nav.Service.WSFederationValidator.Validate(NavTenant tenant, String userName, String password, String navAppId) at Microsoft.Dynamics.Nav.Service.ClientServicesUserNamePasswordValidator.ValidateCredentials(String userName, String password, NavTenant tenant, String navAppId) at Microsoft.Dynamics.Nav.Service.ClientServicesUserNamePasswordValidator.Validate(String userName, String password) Source: System.IdentityModel HResult: -2146233087 </ii>
  • Suggested answer
    Nareshwar Raju Vaneshwar Profile Picture
    Nareshwar Raju Vane... 5,596 on at
    RE: Error Message by loggin with Office365 "You cannot sign in due to a technical issue. Contact your system administrator."

    Hi,

    It is best if you can contact your partner.

    Additionally, this was discussed a while ago. If you want to have a look: community.dynamics.com/.../176173

    Hope it helps.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error Message by loggin with Office365 "You cannot sign in due to a technical issue. Contact your system administrator."

    thank you for your help.

    here is the logs.

    Error accessing Website Microsoft Dynamics NAV 2016 Web Client

    URL: ygtest.cloudapp.net/.../SignIn.aspx

    Type: Microsoft.Dynamics.Nav.Types.Exceptions.NavAuthenticationException

    Message: You cannot sign in due to a technical issue. Contact your system administrator.

    StackTrace:

      at Microsoft.Dynamics.Nav.Client.FaultExceptionHelperClass.ConvertException(Exception ex, NavClientCredentialType credentialType)

      at Microsoft.Dynamics.Nav.Client.ConnectionEstablisher.OpenConnection[TChannel](ConnectFailedEventArgs connectFailedArgs, ConnectionRequest connectionRequest, ConnectionOptions connectionOptions, SpnSetting spnSettingToTry, Boolean allowSpnSettingsSwap, UserSettings& userSettings)

      at Microsoft.Dynamics.Nav.Client.ConnectionEstablisher.OpenConnection[TChannel](ConnectionRequest connectionRequest, ConnectionOptions connectionOptions, UserSettings& userSettings)

      at Microsoft.Dynamics.Nav.Client.Web.SimpleServerOperation.SimpleServerOperationConnectionEstablisher.OpenConnection[TChannel](ConnectionRequest connectionRequest, ConnectionOptions connectionOptions, UserSettings& userSettings)

      at Microsoft.Dynamics.Nav.Client.Web.SimpleServerOperation.Execute[TResult,TChannel](ConnectionOptions serverConnectionOptions, Func`2 operation, Func`2 localExceptionHandler)

    Source: Microsoft.Dynamics.Nav.Client.ServiceConnection----------------------------------

    Type: System.ServiceModel.Security.MessageSecurityException

    Message: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.

    StackTrace:

    Server stack trace:

      at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)

      at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)

      at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)

      at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)

      at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)

      at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ReliableChannelBinder`1.ChannelSynchronizer.SyncWaiter.TryGetChannel()

      at System.ServiceModel.Channels.ReliableChannelBinder`1.ChannelSynchronizer.SyncWaiter.TryWait(TChannel& channel)

      at System.ServiceModel.Channels.ReliableChannelBinder`1.ChannelSynchronizer.TryGetChannel(Boolean canGetChannel, Boolean canCauseFault, TimeSpan timeout, MaskingMode maskingMode, TChannel& channel)

      at System.ServiceModel.Channels.ReliableChannelBinder`1.Send(Message message, TimeSpan timeout, MaskingMode maskingMode)

      at System.ServiceModel.Channels.SendReceiveReliableRequestor.OnRequest(Message request, TimeSpan timeout, Boolean last)

      at System.ServiceModel.Channels.ReliableRequestor.Request(TimeSpan timeout)

      at System.ServiceModel.Channels.ClientReliableSession.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ClientReliableDuplexSessionChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

      at Microsoft.Dynamics.Nav.Types.Channels.ChunkingDuplexSessionChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

    Exception rethrown at [0]:

      at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

      at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

      at System.ServiceModel.ICommunicationObject.Open()

      at Microsoft.Dynamics.Nav.Client.ConnectionEstablisher.CallOpenConnection(IAsyncNavService server, ConnectionRequest connectionRequest)

      at Microsoft.Dynamics.Nav.Client.ConnectionEstablisher.OpenConnection[TChannel](ConnectFailedEventArgs connectFailedArgs, ConnectionRequest connectionRequest, ConnectionOptions connectionOptions, SpnSetting spnSettingToTry, Boolean allowSpnSettingsSwap, UserSettings& userSettings)

    Source: mscorlib----------------------------------

    Type: System.ServiceModel.FaultException

    Message: You cannot sign in due to a technical issue. Contact your system administrator.

    StackTrace:

    Source:

  • Suggested answer
    Nareshwar Raju Vaneshwar Profile Picture
    Nareshwar Raju Vane... 5,596 on at
    RE: Error Message by loggin with Office365 "You cannot sign in due to a technical issue. Contact your system administrator."

    Hi,

    Can you post the Event Viewer log when you open the RTC?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error Message by loggin with Office365 "You cannot sign in due to a technical issue. Contact your system administrator."

    thank you for prompt reply.

    if i change credentialtype to  NAVUserPassword . i can't sign in with office 365 user.

    i want to use office 365 user for signing in.

  • Suggested answer
    Nareshwar Raju Vaneshwar Profile Picture
    Nareshwar Raju Vane... 5,596 on at
    RE: Error Message by loggin with Office365 "You cannot sign in due to a technical issue. Contact your system administrator."

    Hi Twija,

    Here is a screenshot of another user had the same issue: 

    say.PNG

    The screenshot has been taken from this blog post: http://saurav-nav.blogspot.com/2013/11/nav-2013-r2-windows-client-web-client_6.html

    Hope it helps.

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