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Customer experience | Sales, Customer Insights,...
Suggested Answer

SF to DYN Migration - Regarding (Lookup) mapping problem

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Posted on by 5

Hi All,

I have a task to migrate data from Saleforce to Dynamics.

Event from Salesforce (SF) should be mapped to Appointment in DYN. I am using DYN Import Wizard tool for import data in DYN.

When I try to map SF WHATID property (Account, Opportunity and Campaign) from SF to Regarding (Lookup) DYN property, there are no options for Opportunity and Campaign Related Record Type: Reffed Field:

WHATID_5F00_To_5F00_Regarding.png

I've successfully created an Appointment related to an opportunity Regarding in DYN. (DYN allows 12 different regarding record types)

Dyn setup for Appointment Regarding is:

Data Type: Lookup

Target Record Type: Room

Relationship Name: msevtmgt_room_Appointments

Regarding_5F00_For_5F00_Appointment.PNG

I have the same issue when trying to import Tasks from SF in DYN. For mapping SF WHOID (Lead, Contact) and WHATID (Opportunity, Account, Campaign) DYN Regarding (Lookup) offers only Account as Related Record Types.

Is this something related to DYN setup?

Please need help!

Thanks

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  • Suggested answer
    Adrian Begovich Profile Picture
    1,027 Moderator on at

    Hi MDProgramming,

    This article explains some of the limitations you may encounter when importing data from Salesforce.com into Microsoft Dynamics CRM Online including the limitations of the Event to Appointment mapping.

  • MDProgramming Profile Picture
    5 on at

    Hello Adrian

    First of all I want to thank you for your replay.

    I've found workaround. In the DYN import xml mapping file I added attributes and elements for regarding lookups.

    Regards,

    Dusko

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