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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Task Routing to Queue
Customer experience | Sales, Customer Insights,...
Suggested Answer

Task Routing to Queue

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Posted on by Dynamics_learning 35

Hi team,

Is it possible to route Task to a queue. Presently i can only see a way to route Cases. Is it possible to automate the routing of tasks?

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  • Suggested answer
    Sam Conroy Profile Picture
    Sam Conroy 274 on at

    This is possible (we do it in our environments).

    Firstly you need to make sure that the Queues option is ticked in the Customizations Entity area.

    Then depending on how you want to automate you could create a workflow or a cloud flow along with a trigger or custom button in the ribbon.

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