Hi All,
All the emails in the mailbox are tracked in the dynamics queue.
Scenario: Email is sent out from dynamics to customers keeping some users in CC. Customer hits reply all to that email and change the subject of the email keeping the cc users as it is. Email is received by all the cc users and email received in the mailbox of the queue with users in cc intact. But cc field is blank in dynamics incoming email activity.
Is this a by-design behavior? Please help me with any workaround on this issue.