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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Social Media Account C...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Social Media Account Creation Failing

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Posted on by AnthonyUliano 455

Hi Everyone, 

When we attempt to create a new social media account, instead of what I assume will be the login screen to whatever social media, instead we get a pop-up that doesn't give us much guidance on what to fix.  I've disabled pop-up blockers and that didn't help.  It doesn't matter what social media channel it is, they all fail in the same way.  Here's a screenshot. 

Did anyone have and overcome this problem?  

Thanks in advance for any suggestions!


pastedimage1651832615186v1.png

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi Anthony,

    Have you checked if the user you logged in with has the privilege to create a social account record?

    1. Go to Advanced Settings > Settings > Security > Users. Tick the user who logs in and click the “MANAGE ROLES” button. You’ll get the security role of the user.

     Image

    1. Go to Advanced Settings > Settings > Security > Security Roles. Find the corresponding Role. Grant Access privilege to this role for the "Social media account" entity.

     Image

    Please refer to the following documentation for the specific level and scope of privileges.

    Security roles and privileges - Power Platform | Microsoft Docs

  • CU09100213-0 Profile Picture
    CU09100213-0 2 on at

    If you're experiencing issues when attempting to create a social media account and a pop-up appears without much guidance, even after disabling pop-up blockers, there are a few potential causes and solutions to try:

    1. Clear Browser Cache and Cookies

    Sometimes outdated cache or cookies can interfere with web pages. Clear your browser’s cache and cookies to ensure that you're not loading old or corrupted data.

    Steps:

    • On Chrome: Go to Settings > Privacy and Security > Clear Browsing Data. Select Cookies and other site data and Cached images and files.
    • On Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.

    After clearing, try accessing the site again.

    2. Update or Change Browser

    Ensure your browser is up to date. If it's already updated, try a different browser (e.g., switching from Chrome to Firefox or Safari). Some browsers may have compatibility issues with certain websites.

    Steps:

    • Check for updates in your browser settings and also check planets snapchat.
    • Alternatively, download another browser and see if the problem persists.

    3. Disable Browser Extensions

    Certain extensions or add-ons, even beyond pop-up blockers, can interfere with website functionality. Temporarily disable all browser extensions to see if one is causing the issue.

    Steps:

    • On Chrome: Go to Settings > Extensions, and toggle them off.
    • On Firefox: Go to Add-ons, and disable them.

    Afterward, try creating the account again.
     

    4. Check for Security Software Interference

    Your antivirus or firewall software may block certain scripts or elements on the social media registration pages. Temporarily disable your antivirus or firewall to see if it solves the issue. Remember to re-enable them afterward.

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