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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Creation of case on CR...
Service | Customer Service, Contact Center, Fie...
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Creation of case on CRM Portal

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Posted on by Prarthana Verma 5

Hi ,

I am creating a case on CRM Portal case is getting created successfully but case number is not getting generated , can anyone help me in this? Below is the screenshot of same. 

pastedimage1572415960517v1.png

I have the same question (0)
  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    This is strange. can you check if the number is not generated at all or it is not displayed in portal. You can do this by checking the same record/ field in crm.

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