web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Creation of case on CR...
Service | Customer Service, Contact Center, Fie...
Unanswered

Creation of case on CRM Portal

(0) ShareShare
ReportReport
Posted on by Prarthana Verma 5

Hi ,

I am creating a case on CRM Portal case is getting created successfully but case number is not getting generated , can anyone help me in this? Below is the screenshot of same. 

pastedimage1572415960517v1.png

I have the same question (0)
  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    This is strange. can you check if the number is not generated at all or it is not displayed in portal. You can do this by checking the same record/ field in crm.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 61 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 42 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans