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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Do we have IVR minutes...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Do we have IVR minutes with the Digital Comunication Center?

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Posted on by MicrosoftLC
Hello Customer Service Team,
 
One of our partners is licenses with D365 Customer Service & has a product that I am not familiar with, called the Digital Communication Center.
 
The Partner has asked how to determine how many IVR minutes the customer has and how much it costs to increase the IVR minutes?
 
Does this sound familiar to anyone? If so, does anyone have the answer along w/ a link where I can find this product, please?
I have the same question (0)
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    According to a description in a Microsoft blog post, the Microsoft Digital Contact Center Platform brings together comprehensive and flexible solutions for contact centers, delivering best-in-class AI to power self-service experiences, real-time customer engagement, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities.
     
    For a more detailed description of the platform, as well as to register and use the platform please refer to the blog at the link below.
    Introducing the Microsoft Digital Contact Center Platform - Microsoft Dynamics 365 Blog
    Microsoft Digital Contact Center Platform | Microsoft
     
    In addition, according to the official documentation Dynamics 365 Customer Service Voice Channel is built on Azure Communication Services and billed differently in different countries and regions, please refer to the Microsoft official documentation in the link below for more details.
    https://learn.microsoft.com/en-us/dynamics365/customer-service/voice-channel-pricing-scenarios
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    May I ask if your problem has been resolved?
     
    Do you still need us to follow up on this issue, please contact me if you have any questions about the solution I proposed.
     
    Best Regards,
    Rudy Zhang

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