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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Does Chat for Customer...
Service | Customer Service, Contact Center, Fie...
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Does Chat for Customer Service Add-on include persistent chat?

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Posted on by AccountAccount 151

This sentence is written in the official Licensing Guide:

Chat for Dynamics 365 Customer Service is an add-in application for Customer Service Enterprise licenses. It helps agents engage in real time with customers to resolve issues faster. Chat is licensed per user.

It is not stated if persistent chat is also included in this Add-on. 

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