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How to make OmniChannel visible only when you've already logged in?

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Posted on 22 Apr 2020 17:28:54 by Microsoft Dynamics ...

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is this possible in the Portal?, thanks

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eykalman 1,106 Most Valuable Professional on 25 Apr 2020 at 21:46:12

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RE: How to make OmniChannel visible only when you've already logged in?

Hi

Please could you provide further information around what you're trying to achieve? Are you referring to:

1. The agent experience?

2. The customer experience?

If you're talking about only allowing customers to interact when they've signed in to a website or portal, then you'd place the Omnichannel chat widget within the home page after they've signed in.

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