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How to make OmniChannel visible only when you've already logged in?

Posted on by 120

is this possible in the Portal?, thanks

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    eykalman Profile Picture
    eykalman 1,106 Most Valuable Professional on at
    RE: How to make OmniChannel visible only when you've already logged in?

    Hi

    Please could you provide further information around what you're trying to achieve? Are you referring to:

    1. The agent experience?

    2. The customer experience?

    If you're talking about only allowing customers to interact when they've signed in to a website or portal, then you'd place the Omnichannel chat widget within the home page after they've signed in.

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