Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to make OmniChanne...
Customer experience | Sales, Customer Insights,...
Suggested answer

How to make OmniChannel visible only when you've already logged in?

(0) ShareShare
ReportReport
Posted on by Microsoft Dynamics ... 120

is this possible in the Portal?, thanks

  • Suggested answer
    eykalman Profile Picture
    eykalman 1,106 Most Valuable Professional on at
    RE: How to make OmniChannel visible only when you've already logged in?

    Hi

    Please could you provide further information around what you're trying to achieve? Are you referring to:

    1. The agent experience?

    2. The customer experience?

    If you're talking about only allowing customers to interact when they've signed in to a website or portal, then you'd place the Omnichannel chat widget within the home page after they've signed in.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Adis Hodzic – Community Spotlight

We are honored to recognize Adis Hodzic as our May 2025 Community…

Kudos to the April Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daivat Vartak (v-9davar) Profile Picture

Daivat Vartak (v-9d... 225 Super User 2025 Season 1

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 106

#3
Vahid Ghafarpour Profile Picture

Vahid Ghafarpour 82 Super User 2025 Season 1

Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans