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Issue with Re-import Data

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Posted on by 15

Hi there, I am having issues re-importing data and for the life of me, can not figure out how to avoid duplicates. The steps i am following:

1. Export Contact data (using static page but have also tried dynamic worksheet and seems to make no difference).  Nowhere is the a checkbox to 'reuse data later' that I have read in some posts. 

2. Change option set in column cell to correct pick list value (this is the only change I made); save as Microsoft Excel Worksheet.

3. Select Import Data, choose excel file.

4. Map Fields, they auto mapped as follows:

 8306.Dynamics-1.png

5. Review settings and import data, then submit 

6. Then I check the 'successful' submission but shows the follow failure in creating duplicate: 

Dynamics-2.JPG

Any help would be appreciated. It seems to be mapping to the primary key so not sure what else i need to do. 

Thanks, Bill 

  • Suggested answer
    Bill St. Profile Picture
    Bill St. 15 on at
    RE: Issue with Re-import Data

    Hi Lennon, thank you for the advice, it worked :)

  • RE: Issue with Re-import Data

    Hi, Bill

    Check the duplicate detection rules.

    Turn duplicate detection rules on or off for the whole organization

    docs.microsoft.com/.../turn-duplicate-detection-rules-off-whole-organization

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