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Service | Customer Service, Contact Center, Fie...
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Knowledge Management - Enhancement to Improve UX Experience

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Posted on by 20

Is there functionality that enable the end-user to open up multiple articles at a time in KB Articles and KB Search View of Knowledge Management? 

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  • CMcQueen Profile Picture
    20 on at

    Is it possible to open multiple articles at the same time in the KB Article and KB Search View sections of Knowledge Management?   

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Partner,

    You said; open up multiple articles at a time?

    When you search articles in the KB Search, results will be listed in the left pane:

    pastedimage1665629483576v1.png

    Each article has a "pop-up" icon in the top right corner, click on it to open a new tab in your browser to display the article:

    pastedimage1665629706168v2.png

    If you want to show multiple articles in the right pane of the kb search page, it's impossible, which is by-design.

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